Cancellation Policy
Effective from 5 May 2026. This Policy applies to all guided mountain expeditions led by Sławomir Śniegula trading as Śniegula Expeditions, including Tura 1 — Kungsleden (Tour 1) and Tura 2 — Wild Sarek (Tour 2) (2026 season). The expeditions are provided as a single tourist service (mountain guiding service) within the meaning of art. 4(1)(e) of the Polish Act of 24 November 2017 on Package Travel and Linked Travel Arrangements; they do not constitute a package tour and the Service Provider is not a tour operator.
1. Refund table for Customer cancellation
| Time of cancellation before expedition start | Service Provider retains | Refund to Customer |
|---|---|---|
| More than 30 days | the entire deposit (500 PLN) | no refund of the deposit — the remaining balance is not yet due |
| 30 to 15 days before start | 30% of the full expedition price | 70% of the full expedition price |
| 14 to 7 days before start | 50% of the full expedition price | 50% of the full expedition price |
| 6 to 3 days before start | 75% of the full expedition price | 25% of the full expedition price |
| Fewer than 3 days / no-show | 100% of the full expedition price | no refund |
The amounts retained constitute lump-sum compensation covering booking and route-planning costs, lost opportunities and costs already incurred by the Service Provider.
2. Specific amounts for both expeditions
| Time of cancellation | Tura 1 — Kungsleden (Tour 1) — 3,000 PLN retained / refund |
Tura 2 — Wild Sarek (Tour 2) — 3,500 PLN retained / refund |
|---|---|---|
| > 30 days | 500 PLN / 0 PLN | 500 PLN / 0 PLN |
| 30–15 days | 900 PLN / 2,100 PLN | 1,050 PLN / 2,450 PLN |
| 14–7 days | 1,500 PLN / 1,500 PLN | 1,750 PLN / 1,750 PLN |
| 6–3 days | 2,250 PLN / 750 PLN | 2,625 PLN / 875 PLN |
| < 3 days / no-show | 3,000 PLN / 0 PLN | 3,500 PLN / 0 PLN |
3. Special situations
The following rules shall take precedence over the table in points 1 and 2.
3.1. Transferring your place to another person
Up to 14 days before the start of the expedition you may nominate a substitute Customer who meets the participation requirements (physical fitness, equipment, state of health). The transfer shall be made at no additional cost. After this 14-day deadline, a transfer shall require the Service Provider’s individual consent and may be subject to an administrative fee covering the costs actually incurred.
3.2. Cancellation of the expedition by the Service Provider
If the expedition is cancelled by the Service Provider — whether due to insufficient bookings (fewer than 3 Customers), force majeure (extreme weather, closure of Sarek National Park by the Swedish authorities), illness or accident of the guide, or any other reason attributable to the Service Provider — the Customer shall receive a full refund of 100% of the amounts paid within 14 days, regardless of the timing of the cancellation.
The refund does not cover any other costs the Customer may have incurred independently (such as transport to Stockholm, accommodation en route, or annual leave used); for this reason the Service Provider strongly recommends taking out trip cancellation insurance.
3.3. Force majeure on the Customer’s side
In the event of a sudden, documented and non-attributable circumstance on your side which prevents your participation in the expedition — in particular:
- sudden illness confirmed by a medical certificate,
- hospitalisation,
- a serious accident,
- death of a close relative,
the Service Provider shall refund all amounts paid except for the 500 PLN deposit, regardless of the timing of the cancellation. Documents confirming the event shall be provided in electronic form (kontakt@sniegula.com) or in writing within 14 days of the circumstance arising.
4. Cancellation procedure
1. Send an email to kontakt@sniegula.com with the subject line: „Cancellation — [Your full name] — [Tura 1 / Tura 2]”.
2. State the date of cancellation in the body of the message and (where applicable) attach documents confirming force majeure.
3. Provide the bank account number to which the refund shall be remitted (IBAN and BIC/SWIFT for non-Polish accounts).
4. The date of cancellation shall be the date on which the message is received by the Service Provider’s mail server.
5. The refund shall be made within 14 days of receipt of the cancellation (together with the supporting documents, where their submission is required).
5. Deadline for payment of the full amount
- Deposit: 500 PLN — payable within 7 days of signing the booking agreement.
- Balance: Tura 1 — 2,500 PLN; Tura 2 — 3,000 PLN — payable between 1 and 7 August 2026.
Failure to pay the balance between 1 and 7 August, following a prior payment demand, shall be treated as cancellation by the Customer and the table in point 1 shall apply accordingly.
6. Right to demonstrate lower costs
If the actual costs incurred by the Service Provider as a result of your cancellation are lower than the amounts shown in the table above, you have the right to demonstrate that difference — in which case the refund shall be increased accordingly (in line with art. 471 of the Polish Civil Code and the Polish consumer protection provisions).
7. Out-of-court dispute resolution
In the event of a dispute arising from the application of this Policy, the Customer (Consumer) may make use of the following out-of-court methods of pursuing claims:
- the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr;
- mediation at the Polish Provincial Trade Inspectorates (WIIH);
- the locally competent Polish Consumer Ombudsman (Rzecznik Konsumentów);
- the permanent consumer arbitration courts.
This Cancellation Policy shall be read together with the Sales Terms, the Website Terms of Service and the Privacy Policy.
Service Provider: Sławomir Śniegula
ul. Czarnieckiego 5, 88-400 Żnin, Poland
Polish Tax ID (NIP): 5213392848
Email: kontakt@sniegula.com
Web: https://sniegula.com